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etienne F
1 reviews | Active since May 2014
09 Jul 2022, 09:19
Being held ransom by Vodacom
After cancelling my services with Vodacom, they quickly cut my connection after taking my last payment, but never released the ONT for me to join another provider. I contacted them on 4 July to release the ONT. I was given a ticket number with a 24-48hour response time. After the 48 hours I phoned again as there was no response or release, Kim said they have escalated it to be released its the 9th today still no response and no release.
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Vodacom's replyOfficial
09 Jul 2022, 14:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jul 2022, 14:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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etienne F's updateReviewer Update
12 Jul 2022, 10:52You are correct that the ONT has been released. It was released yesterday after no less than 5 calls to follow up. Now I need to wait another 30 days before the line will be available for another provider due to your agreement with TT connect. A massive inconvenience which could have been avoided if you released the line when you should have. I have requested Vodacom to process an early release with TT connect, please make sure that this request is finalised today so that we can part our ways. Thanks
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etienne F's update12 Jul 2022, 10:52
Reviewer Update
You are correct that the ONT has been released. It was released yesterday after no less than 5 calls to follow up. Now I need to wait another 30 days before the line will be available for another provider due to your agreement with TT connect. A massive inconvenience which could have been avoided if you released the line when you should have. I have requested Vodacom to process an early release with TT connect, please make sure that this request is finalised today so that we can part our ways. Thanks