1 reviews | Active since Dec 2013
BEING HELD HOSTAGE FOR VODACOM SYSTEM ERROR
<p>I ordered an S8 upgrade on 8 May via website. Within 30 minutes of delivery, I noticed they delivered a wireless charger but no phone. After calling several departments over 2 days, one consultant admitted that there was a system error where numerous Vodacom clients were sent parcels/chargers without their phones. Vodacom has not contacted clients affected to notify them or apologise. Walk-in stores cannot assist in this regard. They have to send a delivery service to collect the charger, which can take up to 2 weeks. During this time Vodacom cannot assist me in any way until they collect the charger, but they will debit my account for the device.</p> <p>Horrible service experience!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I received an obscure email from Lesley Abels - requesting the collection Ref number (among other things). Part of the issue is, Vodacom has not issued me this Ref number to start with, cause no one from your company has bothered to come collect your charger from me. Again, this points to incompetence and poor service from the online division - a division no one can actually get into contact with.
I received an obscure email from Lesley Abels - requesting the collection Ref number (among other things). Part of the issue is, Vodacom has not issued me this Ref number to start with, cause no one from your company has bothered to come collect your charger from me. Again, this points to incompetence and poor service from the online division - a division no one can actually get into contact with.
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team