MS
Mia S

1 reviews | Active since Jul 2016

07 Jul 2016, 10:00

Being harassed by Vodacom

<p>I am a loyal Vodacom customer whose bill ranges between R2000 and R4500 every month. I usually pay my bill on time and once in a while a couple of days after the 1st of the month but never later than the 7th (which is in my rights).</p> <p>Yesterday I must have received in excess of 10 calls from Vodacom (automated calls) notifying me of my outstanding payment and asking me to commit to a payment. I am a busy person and found the incessant calls disturbing during my meetings and annoying in between. I have paid my arrear amount early this morning and just received another call from a Vodacom robot.</p> <p>As far as I know, by law creditors and retailers are not allowed to contact you more than once a day. I have NEVER skipped a payment. And there as I am typing I get yet another SMS regarding my account which I paid this morning. I have to keep my phone on as I am in sales and cannot afford to not answer calls.</p> <p>I find this offensive and a form of harassment. I am seriously considering changing providers after more than 20 years of being a loyal customer and supporter of Vodacom. And as I said my bills are pretty high.</p> <p>This is unacceptable and poor form.</p> <p>Regards,</p> <p>Mia Street</p>

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Replies (1)
Vodacom
Vodacom's reply07 Jul 2016, 10:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team