1 reviews | Active since Jul 2016
Being harassed by Vodacom
<p>I am a loyal Vodacom customer whose bill ranges between R2000 and R4500 every month. I usually pay my bill on time and once in a while a couple of days after the 1st of the month but never later than the 7th (which is in my rights).</p> <p>Yesterday I must have received in excess of 10 calls from Vodacom (automated calls) notifying me of my outstanding payment and asking me to commit to a payment. I am a busy person and found the incessant calls disturbing during my meetings and annoying in between. I have paid my arrear amount early this morning and just received another call from a Vodacom robot.</p> <p>As far as I know, by law creditors and retailers are not allowed to contact you more than once a day. I have NEVER skipped a payment. And there as I am typing I get yet another SMS regarding my account which I paid this morning. I have to keep my phone on as I am in sales and cannot afford to not answer calls.</p> <p>I find this offensive and a form of harassment. I am seriously considering changing providers after more than 20 years of being a loyal customer and supporter of Vodacom. And as I said my bills are pretty high.</p> <p>This is unacceptable and poor form.</p> <p>Regards,</p> <p>Mia Street</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
