Being handed over for vodacom not debiting my acount

this is now more than a year that this is happening trying to solve a seemingly simple problem. I need for someone to please solve my account problems. Vodacom has stopped debiting me, they have handed my over , I have advised them ova and ova and still they did not debit me everymonth

no 1 is getting back to me and I need this sorted asap

I need the following:

b) Retract from being handed over, as I am being hounded by debt collectors c) Provide me with a letter stating that they are at fault here, as I need to rectify my credit score as a result of their poor service

PLEASE can someone from Vodacomactually resolve this once and for all. What else am I supposed to be doing here?