Being given the run around

I keep being asked to resend documents already in their possession,even after sending the documents to the team leader Masebati after they could not be found even after the documents were sent from a Vodashop in Cresta. I was asked to resend to activations @ [URL Removed] and after having encountered an unhelpful supervisor Tsotang who said I must call the next day. The documents were still apparently not received, I forwarded them to the Team Leader Masebati and she still failed to activate the one account. I am not sure if out of the 8 paged attachment that was sent to her how it was possible for her to miss the other pages as well as the body of the mail clearly stating which numbers must be activated. I have called twice today and Ameer cannot seem to be able to transfer a simple call to Masebati,VODACOM PLEASE HELP YOUR LOYAL CUSTOMERS BY HIRING STAFF THAT KNOWS WHAT THEY ARE DOING. COMPETENT HELPFUL STAFF.Your current staff is not a good representation for the company.