Being forced to pay for what I don't need.

I had 2 contract with Vodacom for 2 years and which ended on 29 November 2024 so I thought so. I've made an upgrade on 1 of the contract number the 076 for the home route for 2 years, which I will be paying R348. 99 per month for 24 months and made a cancellation on the *** number. But Vodacom consultant refuse to cancel the contract on this number because I told them that I cannot afford to pay both contracts anymore that I only need 1 contact which is the home router. I' ve tried everything to cancel but no luck, went to vodashop they told me that they don't do cancelation, they gave me a number to call. I did call but no one is willing to help they just promise to investigate and come back to me but they never do instead of canceling they make more offers that I don't need & afford.

Why am I forced to pay for something that I don't want. Is it by force to continue with the contract that you no longer want because you don't have the power to cancel it? I can only afford the home router of R348. 99.

Please cancel my contract on ***