Being *****ed by Vodacom

Yoh i have never been disappointed and unfairly treated so much by Vodacom.

On 15 October I decided to do an upgrade on 2 of my data contracts, on upgrade was successful, I kept getting errors on the second one and decided to try again on Monday 16 October and contract upgrade was successful, however I only received one device the one that I did on sunday, I called into your call center and was told only one order reflects on their system and they tried to upgrade on their side however the deal for the device that I wanted was higher than online, I kept trying to upgrade with no help full details of what happened made available to your social media complaints department, who I first made contact with on 19 October and to date have not received any feedback, I kept pestering them for feedback and they kept ignoring my concern until an agent called me and also tried on her end however she was also getting the same problem she than informed me that she would log the upgrade with the upgrades department, who then called me back, and also had the same problem I re-explained what happened I was informed that the reason why Vodacom isn't giving me the deal is because Vodacom didn't trust me and this was confusing for me as I have had the contract for over 6 years, I was still not happy with this and the agent called his TL, who also tried to explain but then told me that the option that I had was that since I didn't owe anything on the contract that I wanted to upgrade I could take up a new deal and then cancel the existing number and I wouldn't have to pay any cancelation fees, and that escalating the query would take up to 14 days to resolve and the online deal would not be available with this information I decided to take up the new deal, with hopes of canceling once I received the new device, the next day I started getting confusing SMS's and decided to call in again, the agent I spoke to told me that the device wasn't in stock and will only receive it after the 27th, which is something I wasn't informed, my problem started when she told me that my contract that I want to cancel will only expire in June and that means I would have to pay early cancelation fees. Vodacom *****ed me as thier client and was given false information in order to make a sale I am left to pay more than I had expected and your social media team shows that they do not care and have been ignoring my complain and have not actioned it, which clearly shows that the ***** created by your agents is within Vodacom company policies and that is why it is being swept under the carpet. I need this resolved as I can not be paying for something that your TL informed me that I could cancel at no extra fees