LV
Louis V
1 reviews | Active since Feb 2015
06 Feb 2024, 16:32
***** being done @ Vodacom and nothing is being done after 6 months
I really need help...... ***** is being done on our account by Vodacom. We have called and emailed to address this situation but to no avail. Asked for the account to be blocked and that has not yet been done. Irony is, the person using our account is still still using it after 3 months when we asked for the account to be stopped. I don't know what else to do at this point. NO ONE IS HELPING.
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Replies (3)
Vodacom's replyOfficial
07 Feb 2024, 07:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply07 Feb 2024, 07:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
LV
Louis V's updateReviewer Update
28 Mar 2024, 10:44 Good day,
Hope you are well.
Kindly be advised that the query is now only partly resolved. Vodacom came back and confirmed that there was ***** on our account and advised that the account is blocked and that there will be no activity on the account until we unblock it. They will rectify the billing to our original contract agreement but we have received a statement this month and the account is still active and being used, there is a usage bill, where as Vodacom confirmed that the account is blocked and NO activity can be made on the account.
Can someone please assist and make sure that we can get assisted please.
Regards,
Louis Venter.
***
Hope you are well.
Kindly be advised that the query is now only partly resolved. Vodacom came back and confirmed that there was ***** on our account and advised that the account is blocked and that there will be no activity on the account until we unblock it. They will rectify the billing to our original contract agreement but we have received a statement this month and the account is still active and being used, there is a usage bill, where as Vodacom confirmed that the account is blocked and NO activity can be made on the account.
Can someone please assist and make sure that we can get assisted please.
Regards,
Louis Venter.
***
LV
Louis V's update28 Mar 2024, 10:44
Reviewer Update
Good day,
Hope you are well.
Kindly be advised that the query is now only partly resolved. Vodacom came back and confirmed that there was ***** on our account and advised that the account is blocked and that there will be no activity on the account until we unblock it. They will rectify the billing to our original contract agreement but we have received a statement this month and the account is still active and being used, there is a usage bill, where as Vodacom confirmed that the account is blocked and NO activity can be made on the account.
Can someone please assist and make sure that we can get assisted please.
Regards,
Louis Venter.
***
Hope you are well.
Kindly be advised that the query is now only partly resolved. Vodacom came back and confirmed that there was ***** on our account and advised that the account is blocked and that there will be no activity on the account until we unblock it. They will rectify the billing to our original contract agreement but we have received a statement this month and the account is still active and being used, there is a usage bill, where as Vodacom confirmed that the account is blocked and NO activity can be made on the account.
Can someone please assist and make sure that we can get assisted please.
Regards,
Louis Venter.
***
LV
Louis V's updateReviewer Update
28 Mar 2024, 10:45 Good day,
Hope you are well.
Kindly be advised that the query is now only partly resolved. Vodacom came back and confirmed that there was ***** on our account and advised that the account is blocked and that there will be no activity on the account until we unblock it. They will rectify the billing to our original contract agreement but we have received a statement this month and the account is still active and being used, there is a usage bill, where as Vodacom confirmed that the account is blocked and NO activity can be made on the account.
Can someone please assist and make sure that we can get assisted please.
I have not yet received feedback on my query above and its been 2 weeks
Regards,
Louis Venter.
***
Hope you are well.
Kindly be advised that the query is now only partly resolved. Vodacom came back and confirmed that there was ***** on our account and advised that the account is blocked and that there will be no activity on the account until we unblock it. They will rectify the billing to our original contract agreement but we have received a statement this month and the account is still active and being used, there is a usage bill, where as Vodacom confirmed that the account is blocked and NO activity can be made on the account.
Can someone please assist and make sure that we can get assisted please.
I have not yet received feedback on my query above and its been 2 weeks
Regards,
Louis Venter.
***
LV
Louis V's update28 Mar 2024, 10:45
Reviewer Update
Good day,
Hope you are well.
Kindly be advised that the query is now only partly resolved. Vodacom came back and confirmed that there was ***** on our account and advised that the account is blocked and that there will be no activity on the account until we unblock it. They will rectify the billing to our original contract agreement but we have received a statement this month and the account is still active and being used, there is a usage bill, where as Vodacom confirmed that the account is blocked and NO activity can be made on the account.
Can someone please assist and make sure that we can get assisted please.
I have not yet received feedback on my query above and its been 2 weeks
Regards,
Louis Venter.
***
Hope you are well.
Kindly be advised that the query is now only partly resolved. Vodacom came back and confirmed that there was ***** on our account and advised that the account is blocked and that there will be no activity on the account until we unblock it. They will rectify the billing to our original contract agreement but we have received a statement this month and the account is still active and being used, there is a usage bill, where as Vodacom confirmed that the account is blocked and NO activity can be made on the account.
Can someone please assist and make sure that we can get assisted please.
I have not yet received feedback on my query above and its been 2 weeks
Regards,
Louis Venter.
***