being deceived by Vodacom

for the past month i have been buying air time and every time i buy the air it is just not registered on my account but has charged me last night on the 20.12.2019 i decided to buy a lesser amount and still it did not reflect on my account when i called Vodacom i spoke to Ester the consultant whom found that all of the sudden i am subscribed to a dating service which I know is a lie because I checked it 3times in past week with Tobi and it confirmed that there is no subscritions I asked to speak to the manager and Chantel come to the phone when i questioned her about it she said she is not aware of the subscriptions and that she will give my R 10.00 back which never happened on Tobi I requested for a agent to call me back more than 5 times no still called me and when i checked all of the sudden I am having an subscription on my phone this is how vodacom treats there client and what bothers me is the lies the clients are being told is this the type of business that vodacom does in South-Africa