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sithembilekhumalo S

1 reviews | Active since Mar 2017

19 May 2017, 13:13

BEING DEBITED AFTER CANCELLATION and MY REFUND STILL NOT PAID BACK FOR INCORRECT D/O Account number: I***-7

<p>Today its 19 May still waiting for my R280 refund to be paid back to me for ********** 129 incorrect debit orders which i have reported numerous times, worse when i was on vacation 29 april Vodacom debited my account R3340.27, when i called their call center the consultant confirmed the contract was cancelled and she did not know where this R3340.27 came from , I called my bank to reverse the d/o as Vodacom had no authority to debit , even sent an ********** no response, WHAT DO I HAVE TO DO TO GET MY REFUND AND FOR VODACOM TO STOP DEBITING MY ACCOUNT???? they messing up my excellent credit score </p> <p>Regards</p> <p>Sithembile Khumalo</p>

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Replies (2)
Vodacom
Vodacom's reply19 May 2017, 14:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 May 2017, 14:28
Official

Dear Sithembile Khumalo,

Thank you for your patience.

I've responded to you via email with feedback.

Regards,

UW