BN
Boni N

1 reviews | Active since Sept 2011

28 Nov 2016, 08:19

Being debited a fee i don't know about

<p>Good day</p> <p> </p> <p>I am very disappointed with Vodacom, being debited a ridiculous amount of money which i was never told about. Wrong information was given to me regarding the amount to be debited. I am so ****ed off, because you at Vodacom do not consider your customers, its basically all about making money.</p> <p>I called the customer care, we calculated the amounts together, amd the amount did not even add up to what i was debited. So how do you expect us to trust you ever again.</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply28 Nov 2016, 10:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team