Being completely ignored by Vodacom

<p>I have lodged a formal complaint with Vodacom, and the business has failed to address me on even one of my concerns:</p> <p> </p> <p>Called the call center during September because I was unable to buy data using the app or via USSD (*120*321#)</p> <p>The call center had to manually load a data bundle. I was advised there is a known system problem and that the app was "still under development" hence me not being able to use the app to purchase data bundles (Despite me being able to do it previously)</p> <p>I have been unable to buy data since September. I make the purchase, it says it's successful, but the data doesn't actually credit to my account</p> <p>I then received a bill of about R2, 100.00. mostly made up of "off bundle data"</p> <p>I escalate this to the call center, ask them to lodge a dispute. The call center agent agrees and apparently sends a dispute through to the "accounts" department. I was advised I would receive an SMS by midday, that day, confirming that my query was referred. This didn't happen.</p> <p>I sent an email on 13 October 2016 asking for the email address to lodge a formal complaint. No response received.</p> <p>I send a follow-up email on 17 October 2016. Only then do I receive an email asking for my cellphone number. I responded on the same day.</p> <p>The next day, 18 October 2016, I was asked to send my complaint to Vodacom via email as I was unreachable telephonically. I responded on the same date with my complaint. No response received yet.</p> <p>On 21 October 2016 (3 days later). I send a follow-up email asking for feedback. Still no feedback.</p> <p> </p> <p>The actual merit of my complaint is one thing, but this lack of feedback is shocking. I have refrained up until now to stay away from social media. Out of respect, I have given Vodacom the chance to address me on my concerns, but instead, I have been completely ignored.</p> <p> </p>