SC
Stefan C

1 reviews | Active since Nov 2013

13 Feb 2018, 09:02

Being charged to see who is calling

I know nothing will come of this and Vodacom will merely deflect my compliant, but I do not understand how I am being charged R9.50 a month to see who is calling me, it is ridiculous that this is bundled in as a 'value-added service', shouldn't this be part of the standard offering? Oh wait it is, only if you are a prepaid holder, but as a stupid loyal contract holder, every rand is squeezed where possible. Pick someone, any one from your Exec office to call me and try sell me some BS story how Vodacom makes billions, but still needs my R9.50to survive.

I'm waiting.

0
Replies (3)
Vodacom
Vodacom's reply13 Feb 2018, 09:25
Official

Good day

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.??

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Feb 2018, 13:41
Official

Dear Stefan

Kindly note, feedback has been provided to you via SMS.

Have a pleasant day further!

Regards,

RJ

SC
Stefan C's update13 Feb 2018, 13:56
Reviewer Update
Its like you cant read . . . Call me, I dare you! Your generic SMS does not explain ANYTHING. Show me where I signed and accepted this, as well as proof that I was informed by your consultant at the time the contract was taken up that this will be an additional charge. Again, I am waiting for you