1 reviews | Active since Mar 2013
being charged for services not subscribed to - Vodafone Live
<p>Logged a call with Vodacom on 13 May 2017. ref 1- ********** ********** for charges for games via vodafone live. I did not subscribe for that service and have been charged R4.39 daily. Was told I need to re-unsubscribe via phone which I did. Feedback was due in 48 hrs but nothing. I called again 30 May and spoke to Adelaide who refereed me to WASPA. They have responded today to say Vodafone is not part of WASPA... who is refunding me now...</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I have received an sms - not a consultant contacting me. The content provider is now different from what I had been told - now Vuclip vs waspa. Do you deliberately misinform your customers or are your staff poorly trained? I will email vuclip.... lets await the next step....
I have received an sms - not a consultant contacting me. The content provider is now different from what I had been told - now Vuclip vs waspa. Do you deliberately misinform your customers or are your staff poorly trained? I will email vuclip.... lets await the next step....
How interesting. Vodacom do not send me my June bill via email. I try logging into my vodacom app and it states I do not have itemized billing -yet my previous bills show I pay for it. I also see that I am being billed for Vodaphone live again. I also do not see the credit of R105.36 excl VAT. is this more BS from Vodacom?
How interesting. Vodacom do not send me my June bill via email. I try logging into my vodacom app and it states I do not have itemized billing -yet my previous bills show I pay for it. I also see that I am being billed for Vodaphone live again. I also do not see the credit of R105.36 excl VAT. is this more BS from Vodacom?