Being Charged for Content I never signed up for

Item: Vodacom
Rating: 1
Author: Rehana M

I have been charged fro content i haven't up for. Can a vodacom agent please call me as the wait times for a call is almost 25 minutes.

Helpful (0)

Replies (4)

Vodacom's replyOfficial

16 Jan 2018, 10:26

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply16 Jan 2018, 10:26

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Rehana M's updateReviewer Update

16 Jan 2018, 10:31

Please contact me on the number provided asap

Rehana M's update16 Jan 2018, 10:31

Reviewer Update

Please contact me on the number provided asap

Rehana M's updateReviewer Update

17 Jan 2018, 10:21

Still waiting for a call on my number ********** 496

Rehana M's update17 Jan 2018, 10:21

Reviewer Update

Still waiting for a call on my number ********** 496

Rehana M's updateReviewer Update

19 Jan 2018, 10:43

No response received or call received since the 16th of January

Rehana M's update19 Jan 2018, 10:43

Reviewer Update

No response received or call received since the 16th of January