Being charged for canceled insurance

<p>I've been a customer with vodacom for over 10 years. </p> <p>In Aug 2015 I upgraded my contact. I took the insurance when I took out the contract. However I then canceled it as I have personal insurance. VODACOM Without my authoritie re activated the insurance. This is *****!!! After inquiring about this, I was told that it has been corrected and my insurance was indeed canceled and that I would be refunded the funds for the months I have over paid. I still have not received any refunds. </p> <p>Also I have a top up contract and it should be billed at the same amount every month, this however is not happening and a different amount is deducted every month. </p> <p>If this does not get sorted out I will be canceling my contact and going to another provider. </p> <p> </p> <p>I have posted 3 posts on face book to the Vodacom page with my details and no one has come back to me. </p> <p> </p> <p>I will await your response ASAP </p>