MM
Mandisa M
1 reviews | Active since Nov 2022
19 Nov 2022, 09:49
Being charged for a cancelled service
Good day
I am teying to comprehend how to best describe how Vodacom is ruining my life for no damn reason
Here I am getting my credit score and Vodacom is stating I owe them 4 payments? I have canceled my contract in February. Ive been going back and forth for months as I was charged for a service I have canceled. So how is it that Vodacom still insists I am using their services and charge me on a monthly basis to a point where now you stating I owe you??? How are you still wanting to debit my account when I shouldn’t even be paying you as you are not rendering any services to me? I am on prepaid but charged Contract Cover? Make it make sense !!!!
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Replies (2)
Vodacom's replyOfficial
19 Nov 2022, 11:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Nov 2022, 11:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MM
Mandisa M's updateReviewer Update
21 Nov 2022, 09:40Good day
That is correct. I was assisted via Twitter
My only question is what’s the way forward? Is there any monies owned by me to the SP ? Can I request formal communication that the issues regarding my accounts is resolved and I won’t have to deal with this again
Kind regards
That is correct. I was assisted via Twitter
My only question is what’s the way forward? Is there any monies owned by me to the SP ? Can I request formal communication that the issues regarding my accounts is resolved and I won’t have to deal with this again
Kind regards
MM
Mandisa M's update21 Nov 2022, 09:40
Reviewer Update
Good day
That is correct. I was assisted via Twitter
My only question is what’s the way forward? Is there any monies owned by me to the SP ? Can I request formal communication that the issues regarding my accounts is resolved and I won’t have to deal with this again
Kind regards
That is correct. I was assisted via Twitter
My only question is what’s the way forward? Is there any monies owned by me to the SP ? Can I request formal communication that the issues regarding my accounts is resolved and I won’t have to deal with this again
Kind regards