1 reviews | Active since Apr 2015
Being charged extra for subscriptions I don't know about
I took up 3 contracts with Vodacom which I'm billed under R950pm for them. Earlier in the year I had funny charges and I called him and was advised I had some subscriptions.
I clarified with them that I do not have subscriptions, then they helped me block all subscriptions via the app.
This month (Oct 2022) I'm being billed an additional R120 for subscriptions yet I was helped before to block them. I called in and the lady said she will investigate and come back to me. It's been 5 days with no response and my debit order is going on in 20 Oct for an additional R120 they I do not know off.
This is an unfair treatment and Vodacom should fix this issue of subscriptions I don't know about.
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we credited the charges on your October and proposed (November) invoice. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we credited the charges on your October and proposed (November) invoice. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,