CG
Chad G

1 reviews | Active since Apr 2022

11 Apr 2022, 10:35

Being charged every month for two brand new iPhones and contracts that we don't have and never signed up for.

We are being charged for two IPHONES and two contracts which we never signed up for and never received any devices. We have been on the phone with Vodacom for hours at a time and sent numerous emails to their *** address with no courtesy or a reply, and every time we speak to a consultant they are unable to give us a reference number. Vodacom have no interest in sorting it out. They are one of the worst companies in South Africa, *****ing consumers hard earned money under the guise of contracts that you can never get out of or get information.

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Replies (2)
CG
Chad G's update11 Apr 2022, 10:36
Reviewer Update
*****dispute@vodacom.
Vodacom
Vodacom's reply11 Apr 2022, 11:57
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team