Being Charged but not getting anything

<p>Hi</p> <p> </p> <p>So we are at month 7 now. I have requested an upgrade online in Jan. Due to a system fault the upgrade was never completed. I requested it to be cancelled. A tech contacted me to insure me I do not have to worry. This was my previous hello peter post. I waited until my contract was suppose to be cancelled but that never happened. My contract was renewed and I am being charged for a hand set I have never recieved. I do not want the hand set I want out of the contract that I never signed for. I have been talking to techs for 2 months now and everytime they just inform me they will call me back which never happens. In this time I keep being charged R700 a month for a phone and contract I do not have. If I tell the bank to cancel payments I will be taken to court. So please someone anyone please please please help me. The contract was suppose to end march already! This is actually plain theft at this stage.</p>