Being Charged but not getting anything
<p>So I tried to upgrade in January, however I never recieved a phone. Yet my contract was changed. After phoning and emailing and trying to get my contract to not renew I am at the end of the day being charged R700 but I am getting R0 airtime 0 free sms's and 0gb of data. Please can someone please help me to cancel the contract. I have been battling with you guys since Jan and no one is helping or getting back to me.</p> <p> </p> <p>Regards</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team