Being Charge for a funeral cover that i never asked for

I have have take a Viacom contract since 15 August 2015 to date and since then I did not realise that i have charged a R95.00 funeral cover that i have not asked for until December 2017. I call Vodacom on 18 December 2017 to lodge a complaint and i was given the following reference number 1- ********** 557985 to resolved the issue. To date i have not receive any feedback from Vodacom, instead I am the calling and being tossed from one call center agent to funeral cover section and back to call center again. I have spoken to Jason Weller who said he is a team leader and promised to get back to me by last week Friday latest and also spoken to Jurie de Viliiers from funeral cover who referred me back to call center.

I called yesterday 01.02.2018 and spoke to Thando who said she will get back to me before 16:00 and she never did. Today again I spoke to another call center agent who once again promised to escalate my complain to account and got another reference number:1- ********** ********** .

All Vodacom needs to do is to prove if I have ever asked for cover since claim all calls a recorded and if I did not what are the recourse. I am certain that I have never asked for it and this amount to *****. As loyal customer i feel aggrieved and being tossed from pillar to to post and I have lost faith and maybe is time to cut my losses and look for another service provided.