NR
Nadia R

1 reviews | Active since Feb 2012

05 Oct 2022, 11:16

Being changed for bundle which should have no longer been available!

At the beginning of the year I got a call from vodacom offering me a different data package for number 0.7.2.5.8.2.8.5.6.4 as they said this package will no longer be available. I was not interested in a different package, requested it to be cancelled. I have now noticed that I am still being charged for this data bundle and have not used it in over 6 months as it was supposedly coming to an end. I would like to be refunded for this please and the number cancelled as previously requested. I have not had any person contact me, except via email requesting my ID and address. I would like this cancelled and sorted out. My main line is due for upgrade and I am strongly considering going elsewhere due to this poor service recieved from Vodacom.

0
Replies (2)
Vodacom
Vodacom's reply05 Oct 2022, 12:01
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
NR
Nadia R's update23 Oct 2022, 08:11
Reviewer Update
@Vodacom I am still waiting for my complaint to be seen to! It's been almost 3 weeks, when do you intend on resolving this?