NR
Nadia R
1 reviews | Active since Feb 2012
01 Oct 2022, 09:41
Being changed for bundle which should have no longer been available!
At the beginning of the year I got a call from vodacom offering me a different data package for number *** as they said this package will no longer be available. I was not interested in a different package, requested it to be cancelled. I have now noticed that I am still being charged for this data bundle and have not used it in over 6 months as it was supposedly coming to an end. I would like to be refunded for this please and the number cancelled as previously requested.
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Replies (3)NR
Nadia R's updateReviewer Update
01 Oct 2022, 13:07I've also had a charge on my main account for "data transfer". I have ben abroad for 6 months and barely used any of the data and now get hit with extra charges. My contract is due for upgrade but after 20 years with vodacom I am considering taking my business elsewhere!
NR
Nadia R's update01 Oct 2022, 13:07
Reviewer Update
I've also had a charge on my main account for "data transfer". I have ben abroad for 6 months and barely used any of the data and now get hit with extra charges. My contract is due for upgrade but after 20 years with vodacom I am considering taking my business elsewhere!
Vodacom's replyOfficial
01 Oct 2022, 13:28Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Oct 2022, 13:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NR
Nadia R's updateReviewer Update
04 Oct 2022, 13:37Vodacom, when do you intend on looking into and resolving my complaint. I was emailed asking my ID, Bank details and Address. 24 hours later still no resolution.
I would like a response please.
P.S I am unable to take any calls today
I would like a response please.
P.S I am unable to take any calls today
NR
Nadia R's update04 Oct 2022, 13:37
Reviewer Update
Vodacom, when do you intend on looking into and resolving my complaint. I was emailed asking my ID, Bank details and Address. 24 hours later still no resolution.
I would like a response please.
P.S I am unable to take any calls today
I would like a response please.
P.S I am unable to take any calls today