CM
Claire M
1 reviews | Active since Aug 2015
28 May 2024, 14:14
Being billed for the upgrade and old contract.
I upgrade my contract on the 12 March. All vodacom did was added another contact to my profile. I have been Billed for the previous contact and the upgrade for the second month running. I am quite disappointed.
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Replies (2)
Vodacom's replyOfficial
29 May 2024, 07:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 May 2024, 07:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
CM
Claire M's updateReviewer Update
20 Jun 2024, 09:40So, now its the 20.05.2024. I am extremely upset. My account is still not sorted and the sales manager, Lennon, is in training. I had to redo the upgrade, do a phone swop and call Lennon to arrange the cellphones to be picked up in order to cancel the contract that pulled through to the wrong number. so now I am being bill an activation fee of R79.99. The contract I had to take is also now more than what I got in March. I will not pay a cancellation fee for this as it is a Vodacom ***** up. Another month goes by and essentially I am paying double for the same contract. I was dealing with Fergason with regards to the complaint and would like to speak to him again. I am very unhappy.
CM
Claire M's update20 Jun 2024, 09:40
Reviewer Update
So, now its the 20.05.2024. I am extremely upset. My account is still not sorted and the sales manager, Lennon, is in training. I had to redo the upgrade, do a phone swop and call Lennon to arrange the cellphones to be picked up in order to cancel the contract that pulled through to the wrong number. so now I am being bill an activation fee of R79.99. The contract I had to take is also now more than what I got in March. I will not pay a cancellation fee for this as it is a Vodacom ***** up. Another month goes by and essentially I am paying double for the same contract. I was dealing with Fergason with regards to the complaint and would like to speak to him again. I am very unhappy.