MN
Maureen N
1 reviews | Active since Dec 2017
03 Oct 2019, 12:37
Being billed for something i dont have
So ***********, today I get a call saying I have an outstanding balance on a contract with vodacom. But im so confused because I dont have a contract with yal.. This is the second time Im writing to hellopeter about this.. 7months ago I wrote the same complaint and someone called me and told me they sorted it out.. Now why am I being called again today????
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Oct 2019, 14:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply03 Oct 2019, 14:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
09 Oct 2019, 07:29Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate you have been contacted by our team and assisted with your query.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Vodacom's reply09 Oct 2019, 07:29
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate you have been contacted by our team and assisted with your query.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
MN
Maureen N's updateReviewer Update
09 Oct 2019, 07:35I was contacted on Sunday, but on Monday I received another invoice of collection telling me I have 21 days to settle the amount so nothing was solved there
MN
Maureen N's update09 Oct 2019, 07:35
Reviewer Update
I was contacted on Sunday, but on Monday I received another invoice of collection telling me I have 21 days to settle the amount so nothing was solved there