MM
Mahlatse M
1 reviews | Active since Feb 2019
21 Feb 2019, 14:08
Being billed for something i did not sign for
Vodacom called me in November and advised me that i was due for an upgrade, i took an upgrade and decided that i still wanna use the Top up package were i can load and buy my own airtime. So know they changed my package to Smart were they bill me for what i use, i signed for a monthly premium of R 1 200 but now they are charging me R 2 000.00.
I called them in December to tell them that i did not sign for the Smart package but Top up, till today it hasn't being changed and i am charged for something I've never signed for.
I regret upgrading my device if i had a choice to return their device i could
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Replies (2)
Vodacom's replyOfficial
21 Feb 2019, 15:08 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Feb 2019, 15:08
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
21 Feb 2019, 17:31Dear Mahlatse,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. Please contact our call centre on 082 135 (free call from Vodacom sim) and request them to process a migration to the Smart Top Up package.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. Please contact our call centre on 082 135 (free call from Vodacom sim) and request them to process a migration to the Smart Top Up package.
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Feb 2019, 17:31
Official
Dear Mahlatse,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. Please contact our call centre on 082 135 (free call from Vodacom sim) and request them to process a migration to the Smart Top Up package.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. Please contact our call centre on 082 135 (free call from Vodacom sim) and request them to process a migration to the Smart Top Up package.
Regards,
Vodacom Consumer Website Team