Being billed for services stopped by Vodacom

<p>I have been billed and am paying for Voicemail 2 SMS for years now. For the past 2 months I have not had the service. Phoned today 4 times (I am on leave and have the time to phone during working hours). Vodacom cannot fix my problem right away - I need to wait for up to 72 Hours = 3 days. 2 of the 4 asssitants were very very rude (the one to the point of being abusive) - I chose to rather disconnect than continue being served by them; the other 2 were nice but cannot fix my problem. Worse is that when I explained that when I reject an incoming call, which is supposed to be forwarded to my voicemail, but says instead that the line is busy (?), I was told that these services no longer exist. So they don't 'exist' because Vodacom "UPGRADED' its system in Novemeber 2016. But - they do 'exist' for my husband, my sons, and my friends. How can people that are supposed to help you manage to mis-inform you so badly? </p>