Being billed for Data every month that I did not purchase

Item: Vodacom
Rating: 1
Author: Theven N

I am on uChoose Flexi 220 contract with which I get monthly airtime. I keep getting charged for a 'Mi 2 gig Once off' data bundle every month which gets added to my account and not deducted from my airtime. I am not purchasing these bundles. This had been happening for months. I called Vodacom last month and they informed me that they cancelled any month data bundles but I have been charged again this month. Can I please get this to stop?

Helpful (0)

Replies (3)

Vodacom's replyOfficial

05 May 2020, 08:41

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply05 May 2020, 08:41

Official

Theven N's updateReviewer Update

14 May 2020, 09:39

I still have not been contacted by Vodacom.
I received a private message on 06-May saying that Vodacom was unable to contact me, to which I rep**** with all my contact details and have no further response.

Theven N's update14 May 2020, 09:39

Reviewer Update

Theven N's updateReviewer Update

05 Jun 2020, 14:06

STILL HAPPENING

Theven N's update05 Jun 2020, 14:06

Reviewer Update

STILL HAPPENING