RS
Reginald S

1 reviews | Active since Jul 2018

28 Jan 2024, 21:29

Being billed for a product that I rejected. I***-0

Late last year, I took out a Vodacom sim only contract I***-0 but I was advised by a Vodacom representative that the sim deal will only work with a Vodacom router. Afterwards when the router was delivered, I rejected the order. I thought that the contract will be automatically cancelled because my package was returned but a few days ago I received a email that I am being billed for a product that I didn't use including to cancel the product I need to pay a cancellation fee that I was not informed about. I am disappointed in Vodacom, I'll never take their products again.

0
Replies (2)
Vodacom
Vodacom's reply29 Jan 2024, 07:18
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
RS
Reginald S's update13 Feb 2024, 11:26
Reviewer Update
Can someone please came back to me with feedback, because I am will waiting.