Being billed for a handset/contract I did not sign for!!!

Item: Vodacom
Rating: 1
Author: AIDEEN P

I went and inquired to find if I could upgrade my vodacom number. The sales person at Galleria mall processed the deal and then disappeared for almost 6-8 weeks. I tried to contact him on his cell and could only ever whatsapp him. He said he would reverse the deal and sort everything out after 2 months.

I did not sign for anything, nowhere did I receive any new handsets.

BUT the most amazing thing is I just checked out my billing and they are charging me for the SUPPOSED upgrade that I have received.

I will not pay this account until such time someone from contacts me. The call centre is absolutely useless as the are always experiencing "high volumes" of calls and instore help is even more pathetic!

Lets see if anything gets resolved!!

VODACOM - your service is pathetic and I will never recommend you to anyone!

Helpful (0)

Replies (3)

Vodacom's replyOfficial

10 Oct 2018, 16:24

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply10 Oct 2018, 16:24

Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

19 Oct 2018, 11:44

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, you were contacted and the query been addressed.

Regards

Consumer Website Team

Vodacom's reply19 Oct 2018, 11:44

Official

Dear Customer,

As per discussion, you were contacted and the query been addressed.

Regards

Consumer Website Team

AIDEEN P's updateReviewer Update

26 Oct 2018, 12:23

Thank you for resolving the issue and reversing the deal. Looking forward to my statements and seeing the end result. I am also impressed as it only took 2 weeks to resolve - well done!

AIDEEN P's update26 Oct 2018, 12:23

Reviewer Update

Thank you for resolving the issue and reversing the deal. Looking forward to my statements and seeing the end result. I am also impressed as it only took 2 weeks to resolve - well done!