LB
Leelind B

1 reviews | Active since Mar 2016

24 Jul 2017, 19:21

Being billed for a device I never received

<p>I took out the new samsung galaxy S8+ when it was released. Received the phone but I did not receive the promotional accessories with my delivery. I had to return the phone and when it was returned I asked them to cancel the contract because I was not satisfied. I was told I am able to do so and the contract was cancelled. </p> <p>I was then debited twice since I cancelled and no one from can assist from Vodacom. They're saying it's ***** but I told them I cancelled the contract before receiving the phone. I have since taken out a separate contract and now I'm being billed twice.</p> <p> </p> <p>Please assist </p>

0
Replies (3)
Vodacom
Vodacom's reply25 Jul 2017, 06:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Jul 2017, 16:52
Official

Good Day

Kindly note that feedback has been sent to you.

Regards

Dc

LB
Leelind B's update29 Jul 2017, 07:46
Reviewer Update

Thank you Dominick from Vodacom who managed to refund the unauthorised debits within 5 days. Great work.

To Vodacom: Your customer care tellers are not really that good. I first approached your customer care line and was sent to different people over the phone not knowing how to help. It's a pity your agents dealing with hello Peter complaints are much more valuable than your customer care agents. Please review this.