1 reviews | Active since Mar 2016
Being billed for a device I never received
<p>I took out the new samsung galaxy S8+ when it was released. Received the phone but I did not receive the promotional accessories with my delivery. I had to return the phone and when it was returned I asked them to cancel the contract because I was not satisfied. I was told I am able to do so and the contract was cancelled. </p> <p>I was then debited twice since I cancelled and no one from can assist from Vodacom. They're saying it's ***** but I told them I cancelled the contract before receiving the phone. I have since taken out a separate contract and now I'm being billed twice.</p> <p> </p> <p>Please assist </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that feedback has been sent to you.
Regards
Dc
Good Day
Kindly note that feedback has been sent to you.
Regards
Dc
Thank you Dominick from Vodacom who managed to refund the unauthorised debits within 5 days. Great work.
To Vodacom: Your customer care tellers are not really that good. I first approached your customer care line and was sent to different people over the phone not knowing how to help. It's a pity your agents dealing with hello Peter complaints are much more valuable than your customer care agents. Please review this.
Thank you Dominick from Vodacom who managed to refund the unauthorised debits within 5 days. Great work.
To Vodacom: Your customer care tellers are not really that good. I first approached your customer care line and was sent to different people over the phone not knowing how to help. It's a pity your agents dealing with hello Peter complaints are much more valuable than your customer care agents. Please review this.
