1 reviews | Active since Sept 2016

31 Jul 2017, 23:25

Being billed for a cancelled contract

<p>I cancelled my Vodacom contract 2 months ago and I'm still getting billed. This is ridiculous. Why don't the cancellation department just do their job???? My 2 year agreement is done!!!!</p>

0
Replies (2)
Vodacom
Vodacom's reply01 Aug 2017, 07:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Aug 2017, 08:34
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.

As per discussion, query has now been Resolved