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Megan M

1 reviews | Active since Jul 2021

13 Feb 2023, 13:23

Being billed for 3 years due to failure to terminate contract.

Not successful in cancelling a contract for 3 years. After years of email and SR numbers we are currently being billed. The staff handling it are not interested in resolving this.

0
Replies (3)
Vodacom
Vodacom's reply13 Feb 2023, 14:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MM
Megan M's update23 Feb 2023, 12:15
Reviewer Update
Good day. After sharing the details of the issue, Vodacom as opened a new SR case and requesting the same info. which was passed on. So far no action, just correspondance. Please can you update and show the action taken. Been 3 years.

MM
Megan M's update06 Mar 2023, 09:27
Reviewer Update
Been its been a further month with no action. Looks like this needs to go the someone with higher authority. Enough time as passed. Please advise ?