SN
Sherisa N
1 reviews | Active since May 2018
18 Aug 2021, 10:56
Being billed for 2 handsets!!!!!
Still waiting to be contacted ?????? Over a week !!!!! I cannot keep calling and every operator is busy for over 30mins. Very quick to take my money but cannot sort out your errors.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
18 Aug 2021, 11:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Aug 2021, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Aug 2021, 18:07 Dear Sherisa Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the handset installment has been removed and credits was passed.
We have sent you an updated statement to your email address. Regards Consumer Website Team
We have sent you an updated statement to your email address. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Aug 2021, 18:07
Official
Dear Sherisa Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the handset installment has been removed and credits was passed.
We have sent you an updated statement to your email address. Regards Consumer Website Team
We have sent you an updated statement to your email address. Regards Consumer Website Team
Best regards,