1 reviews | Active since Apr 2014
Being billed and put on ITC for an account that is not event mine
<p>The original cellphone number was A, which was ported to Cell C. Vodacom gave a ghost number of ********** which was cancelled and paid up on 24 May 2016. I then received another letter from Vodacom in Jul 2016 saying that there is R2100.00 outstanding which I also paid. Yesterday I received another account saying that I owe R1530.00!!!!! I am getting billed for a number I do not have which was created by Vodacom for the port to be done. Now, this is listed at ITC. I have phoned for at least an hour this morning, everyone is clueless. Now they will look into the matter, do the credit and within 7 days a letter will be done stating that the number is paid in full. I have a bad credit record now due to this, Pathetic!!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Two weeks later, still no feedback from Vodacom. Could not get finance for a new card due to Vodacom being listed on my ITC. Pathetic. I am now going to report this to th Telecommunications Industry Ombudsman. Cannot believe that I was a customer for so long at vodacom. Thank goodness I saw the light!!!! FEEDBACK PLEASE
Two weeks later, still no feedback from Vodacom. Could not get finance for a new card due to Vodacom being listed on my ITC. Pathetic. I am now going to report this to th Telecommunications Industry Ombudsman. Cannot believe that I was a customer for so long at vodacom. Thank goodness I saw the light!!!! FEEDBACK PLEASE
A new month. Still had no feedback from Vodacom. I just received another invoice..... This is pathetic. I just phoned vodacom and they say the ghost number is pre paid number...
A new month. Still had no feedback from Vodacom. I just received another invoice..... This is pathetic. I just phoned vodacom and they say the ghost number is pre paid number...