MA
MOHAMMAD A

1 reviews | Active since Jul 2013

26 Oct 2015, 12:08

Being asked to pay a rediculous amount

Hi Moddy K,<br> <br> Thank you for your response but this doesn't help my problem or answer the question that I asked. <br> Let me write this again.<br> I had a contract with Vodacom which I have being paying until such time I lost my job. I then informed Vodacom that I have been retrenched and want to downgrade my package. I have the emails for this. I was told by a consultant that the downgrade has been in effect.<br> With no calls from Vodacom my account was handed over to MBD asking me to pay an amount of R82974.<br> I want to know how did you get to this figure? Even if you take the outstanding contract term x the subscriptions fees and cancellation fees it could never amount to this amount. This is just ****************. <br> I was also told that your legal department will contact me but till date no one has called!!<br> I WANT TO SETTLE THIS ACCOUNT BUT NOT AT THE AMOUNT THAT IS BEING DEMANDED BY ME FROM MBD, THAT IS JUST RIDICULOUS. <br> <br> Further more no one at MBD can assist or is willing to assist and no one from Vodacom wants to assist. what is a person supposed to do??? <br> <br> Once again unacceptable service. <br> <br> Await your soonest response.

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Replies (1)
Vodacom
Vodacom's reply26 Oct 2015, 13:57
Official
Hello msahmod78692,

Thank you for the posting.

I have notified the Legal division of your concerns as they are the only division that can advise regarding this account.

I have requested that they make contact with you.

Regards
Moddy K