1 reviews | Active since Jun 2018
Being abused for honoring my agreement
Here we are again.... End of August you didnt debit my account. I had to pay EFT. Then after paying you charged me a penalty fee. I phoned and no one could help me so I complained on Hello Peter which only then you rectified your error. Now again this month end September the funds are available and yet after speaking to your accounts dept on 30 September they said the debit would go off 01 October. This morning 01 October you still havent taken the debit plus now again your call centre says I am in arrears. I am sooooo sorry I took this contract I can die. I am flippen trying to be a loyal customer but I keep getting *****ed by you lot. Please explain to me why would you do this to someone who is honoring his side of the agreement.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)