1 reviews | Active since Mar 2009
Behind on delivery
<p>Good morning.</p> <p>I did an upgrade on my cell contract with Vodacom over a month ago. My new tablet was delivered 3 days after the upgrade. I thought what good service. But then.... I phoned in to ask why my package was not changed towhat I requested. First they dis not believe I did the upgrade. Lol. Then after this I was promised by at least 3 agents that they will resolve the issue and come back to my with the confirmation. Not one call, sms or email from any of them. And I am still not on my new package!!! Please cath a wakeup Vodacom!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
So after a week of waiting. One call from Vodacom and one email but the problem still remains. What incompetence! Just to migrate a package. Is this not one of your core functions?
So after a week of waiting. One call from Vodacom and one email but the problem still remains. What incompetence! Just to migrate a package. Is this not one of your core functions?