********* behaviour from Vodacom

********* behaviour. Vodacom phoned me stating that I was due for an up-grade and I can do it free of charge over the phone. I agreed to this and said that I just wanted a continuation of exactly the same as had and agreed to a new handset. At the end of the next month, I suddenly didn't have air time on my phone because as I then found out that the sales lady had changed my contract to a TOP _ UP contract so that I had to pay an additional R450 migration fee for the change of contract. Because I travel a lot. I DO NOT WANT A TOP-UP contract because I do not want to be stranded on the road without airtime on my phone. I definately did not consent to a change in contract and had to request that Vodacom had to change me back to the status quo as it was before the call from Vodacom. I have called Vodacom twice already to refund me the migration fee which they stole from me but I have not yet been successful. I wonder how many millions of other customers they are conducting the same ********* behaviour? I will keep on requesting Vodacom to refund me the migration fee and to stop this ********* behaviour towards their customers.