********* behaviour from Vodacom

On 4 September 2024 I phoned Vodacom to cancel all my contract SIMs and transfer them to prepaid.

If Vodacom was competent and did this correctly, none of what follows would have happened. In fact, 4 months later in January 2025 I still had a debit order from Vodacom.

For 4 months since this call in September I was still in an argument with Vodacom about their incomptency.

Please refer to these communications:

https://www.hellopeter.com/vodacom/reviews/vodacom-is-cheating-***

https://www.hellopeter.com/vodacom/reviews/no-words-can-describe-this-patheticness-***

The last ever communication I had from Vodacom was early January 2025. Since then I have not received a single invoice, statement, email, SMS or any other form of communication to inform me that I owe them money. Yet, then chose 10 months later to simply just hand me over to debt attorneys.

Even those attorneys on request for supporting documentation, can provide me with ANY FORM of motiviation or breakdown of costs, yet I am being threatened.

This is the worst case of customer service and failure on behalf of a company I have ever experienced.

Even me reaching out to Vodacom is now met with silence as I am suppose to only deal with their debit collection attorneys.

If Vodacom did what I ask on the 4th of September, none of this nonsense will have happened.

The worst part is they will not respond to this complaint!