********* Behavior of Staff

i have been a valued and loyal customer of Vodacom for over 18 years and has always been happy with the Service Provider. I have 4 contracts with Vodacom. I was called by a Vodacom representative advising me that I get sms bundles that are hardly being used and that this can be converted to Data or Airtime since this is something we use daily. This was on 6 September 2023 @ around 11:00 am The lady told me that I would pay less and I still asked her what is the catch. She told me that Vodacom has been listening to their customer’s whereby they paying for sms bundles that are hardly being used. I took up her offer as she told me how much I would save on each number. I think in total there was a saving of AROUND R40 as each number had a R10 saving.

I saw with UTTER SHOCK and disgust that I need to pay Vodacom R1320.96 which is NOT what I agreed to. I normally paid +-R480 for all my contracts and i thought R40 saving, meaning my new amount would be something like R440 per month. THIS LADY WAS ********* IN HER DEALING WITH ME!!!!!!! as instead of adding the SMS to my airtime she increased the packages to way more extra gigs of Data then agreed. I called Vodacom immediately and queried this and the consultant advised that I was migrated to higher packages, I did NOT agree to this higher packages!!!!!!!!! I logged the complaint and requested reversal of this migration and guess their feedback is... they cannot refund me as i agreed to the migration. I told the gentlemen that i did agree to a migration for a saving of R40 per month and NOT for an increase of 3 times the amount i was paying. This was a direct violation of my right to be treated with honesty and integrity. I am irate with Vodacom and they will lose a very loyal customer because of this dishonesty. They made alot of money out of me for more then 18 years to be treated like this. So the staff of Vodacom must never call me to migrate or upgrade my contracts again