BP
Bianca P

1 reviews | Active since Jun 2015

19 Oct 2016, 09:20

Begging Vodacom to let me go

<p>I have been fighting for MONTHS with Vodacom to get simple services like 4G or LTE on my current contract. I joined in July and it has been a nightmare since then. They still owe me money from a previous dealer cancellation that no one can find or reimburse me. I have made countless calls to the call centre to ask them to fix my signal so that I can stop praying for 3G as most of the time I sit on Edge or No Service.</p> <p> </p> <p>No one is helping and the branch which I opened the contract at is beyond useless and unprofessional (Craighall Park).</p> <p>I am BEGGING Vodacom to pay me my money and allow me to do a dealer cancellation so that I can move to a network that actually gives a **** about my service experience!!!</p>

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Replies (1)
Vodacom
Vodacom's reply19 Oct 2016, 09:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team