BEGGING TO BE A CUSTOMER!!?? WHY?

I have tried to open a account at Village Mall, I submitted all the documents, it has taken 3 days and i have heard every excuse under the sun,,,,, the network is down, there is a backlog, they need another copy of my ID... BLA BLA BLA - Its not the stores fault but where they submit the documents to,,,,,, I called the customer care and was told i must cancel the pending contract with the store and must open another one with them WHY so i can wait some more.... even better the store says they can not cancel the contract until it comes out of pending stage.... CAN SOMEONE PLEASE HELP ME!!!!! I am 33 weeks pregnant and do not need stress like this in my life... WHY IS IT SOOOOOO HARD????? I was a Virgin Mobile client that chose now to move over to Vodacom,,,,, well it sure seems like the incorrect decision!!!! Unfortunately i have to keep trying with Vodacom due to signal issues in the area i stay. SO well done you win, not because you provide a great service but because i have no option! PLEASE CONTACT ME!!!!