Begging for contract cancellation...

Dear Vodacom can we peacefully resolve my issue, I’m so tired of calling your contact center and my issue not been resolved. I knew this kinda nonsense was going to happen hence I called more than 30 days before my contract expires and I was told to call in December 2019 which I did and the lady hanged up on me. Today 06/01/2020 I called your cancellation department and the call was answered but the agent didn’t even talk to me all I could hear is people talking in the background I have recorded the call for more than 5 minutes. I never agreed with you guys to extend my contract all I want is the ****** thing cancelled!!!