Beg for service and updates

Hello Vodacom, so I placed an online order for my dad which all went well, i even got a online quote within 5mins and accepted it and selected the date for install to be the 4/08/2020 all went well. Then Monday morning i called to see if getting has been done but i got a told it was declined due to a email address error by Edward George. I found that strange so I told the consultant to please escalate and get him to call me I waited the whole day nothing then Tuesday morning he called and said he is going to send me a online quote which I need to approve(still waiting for this) I told him I already did this and chose today for install. He said it wont happen and i need to except the quote from him. At 11 Tuesday I got a call that they coming to install which they did. I then asked when would service be ready they said it takes about a hour or so to configure the router. Wednesday I called in ask for an update they said I must speak to Edward cause vetting still not done. I then got a mail later for my dad ID which I sent and he confirmed he got it, I asked for update but got nothing,then I get a automated mail to upload id why???, then today Thursday morning I had to email him twice for an update and then he asked for back of ID why did he not ask for it yesterday?, I had to beg for an update. Then I got told its approved after I called in and asked for a update. I called in for router activation and they said it takes 24hours after installation so I told them it was installed on the 4th and now I am waiting after about 9 calls today my dad is still offline and no one can give me any indication when he will be online.