DW
Dylan W

1 reviews | Active since Oct 2019

10 Oct 2019, 20:58

BeFit WASP content subscriber thievary

At the moment... 1 star, because I can't get hold of vodacom to query the same BeFit nonsense I see a large number of people complaining about.

Vodacom - if you ARE able to cancel Befit Subscriptions, why are you not able to direct your customers to somebody to query what Befit actually is and what the content is supposed to be?

I found I was subscribed to both BeFit and something super-vaguely called "games" by opting out WASP subscriptions with STOP ALL to 30333 and then by Content administration over USSD at *135*997#.

As a prepaid customer, Please advise how I can find out who these organizations are, how long they have been charging me, and how to confirm/check my authorization (Which I would certainly not willingly have given due to a range of reasons not excluding how much I dislike cell-phone based activities in the first place.)

It all seems quite fishy to me.

Futhermore, I can't phone into Vodacom's 135 line on the matter because it is constantly on "High call volumes" and "please use 135 USSD options or online services or phone back later instead" - none of which are able to resolve this issue.

Seems like WASP related service 'providers' and the Mobile providers supporting them need a serious review as conduates for *****ulant financial activities in SA.

And this all after the excessive RICA requirement to stop subscribers from *****ulant and ******** activities.

It's time to play your part, Vodacom, and other mobile providers. You can't have it both ways.

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Replies (2)
Vodacom
Vodacom's reply11 Oct 2019, 07:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply29 Oct 2019, 12:58
Official
Dear Customer

Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.