lL
lyn L

1 reviews | Active since Dec 2016

06 Mar 2019, 16:20

BeFit Subscription Services on mobile router @ R7.00/day - THANKS VODACOM

So in the last few days I have received SMS notifications on several of my Vodacom contracts to confirm my subscription to BeFit @ R7.00 per day. While on mobile devices I know that this can accidentally happen resulting in ridiculous daily charges, I have now received the same sms on my wifi router, the cell number for which has never EVER been used for anything other than internet in the router. There is no way anyone accidentally subscribed to a ridiculous service and there is also no way that any other entity besides Vodacom has this mobile number and is aware that it is in use. This basically confirms that VODACOM is responsible for us being subscribed to these services.

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Replies (2)
Vodacom
Vodacom's reply06 Mar 2019, 18:02
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team       
Vodacom
Vodacom's reply06 Mar 2019, 19:22
Official
 
Dear Lynette, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
As per discussion, query has now been Resolved.  
 
Regards 
Consumer Website Team(SA)