KL
Karin L
1 reviews | Active since Oct 2019
29 Oct 2019, 16:51
BeFit *******ly added to my bill!
I just discovered that our bill this month is much more than usual and it is because of a BeFit content service that I never gave authorisation for and now your system will not let me cancel this service!! Where does it come from and why is it on our account???
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
30 Oct 2019, 07:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Oct 2019, 07:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
07 Nov 2019, 09:19Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, please contact the Vodacom Business team on *** or email *** Regards Consumer Website Team
Vodacom's reply07 Nov 2019, 09:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, please contact the Vodacom Business team on *** or email *** Regards Consumer Website Team