CM
Cit M

1 reviews | Active since Jul 2019

31 Jul 2019, 10:04

BeFit Content Services Charges

I've been receiving entries for "Content Services" for the past few months on my Vodacom invoices. Nothing before May. May - R147.07 June - R217.11 July - R210.11

I called the call centre & after being passed around, I finally found someone who could help me. I asked to email my statements through to him for further investigation - but my emails never delivered to ***

After my own investigation I sent, STOP ALL to 31050 and immediately receive a text that I have been unsubscribed from BeFit service with effect from 2019-07-31.

After searching "BeFit" in my message history, I got an SMS on 2019/02/02. "Confirm your request for BeFit @ R7.00 daily. Reply "Yes" to confirm/"No" to cancel, free SMS". I NEVER responded to this SMS. If Vodacom can prove otherwise I will happily acccept the charges as accidental. Otherwise, I need to be reimbursed for these bogus charges. I look forward to being contacted and having this issue resolved

0
Replies (3)
Vodacom
Vodacom's reply31 Jul 2019, 11:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply01 Aug 2019, 19:12
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. 

As per discussion, we have advised accordingly. Regards  Consumer Website Team 

Best regards,

CM
Cit M's update08 Aug 2019, 14:01
Reviewer Update
Hi Team,

I appreciate the Credit Note CN91034 for R574.29 on my August Statement. However, I have been billed again for Content Services on my August ***.11 incl. VAT. Please investigate? The SMS confirmation I got says I was unsubscribed with effect from 31/07/2019.

Thank you